PD ISO/IEC TR 20000-11:2015 PDF

Information technology. Service management - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

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PD ISO/IEC TR 20000-11:2015

Information technology. Service management - Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

Статус документа:: Отменён
Формат:: Электронный (PDF)
Дата публикации:: 31 января 2016 г.
ICS:: 03.080.99
Технический комитет:: IEC
SKU:: PD ISO/IEC TR 20000-11:2015

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Abstract

1 Scope This part of ISO/IEC 20000 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000–1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1:2011, including:

a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000–1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

c) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1:2011;

d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000–1:2011.

The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000–1:2011 and ITIL–2011. Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000–1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000–1:2011 to ITIL.

PD ISO/IEC TR 20000-11:2015 PDF

Abstract

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