Complaint handling in organizations. Specification
Complaint handling in organizations. Specification
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What is BS 8543- Specifications for complaint handling about?
BS 8543 is a British Standard that focuses on best industry practices for complaint handling in an organization. BS 8543 specifies requirements for a complaint-handling process, including planning, design, operation, maintenance, and improvement. The complaint-handling process is suitable for use as one of the processes of an overall quality management system. BS 8543 specifies the following aspects of handling and managing complaints:
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